IT Support Specialist


IT Support Specialist, Atlanta, Georgia

Newcomb & Boyd, a multi-discipline engineering firm in Atlanta, Georgia is looking for an IT Support Specialist.

For more than 95 years, we have been designing innovative systems that bring buildings to life. Our projects positively impact society, from research labs to cure infectious and chronic diseases to smart classrooms to inspire today’s scholars and tomorrow’s leaders. We are known for our sustainable and intelligent approach to design as we develop award-winning solutions for Fortune 500 companies, top healthcare systems, and leading universities.

At Newcomb & Boyd, we value the highest technical competencies, a “team-first” mentality, excellent communication skills, and a self-driven work ethic. We offer ample opportunities for professional growth, as evidenced by industry-low turnover.

  • Provide end-user support for Microsoft Windows, Microsoft 365, and Remote/VPN
  • Setup and configure new and existing workstations
  • Maintain Help Desk virtual agent using Power Automate
  • Monitor onsite and cloud backups
  • Record problems and their resolution using in-house helpdesk application
  • Pass on any feedback or suggestions by end-users to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Knowledge, Skills, Abilities
  • Knowledge of computer software, operating systems, hardware, and networking
  • Excellent verbal and written communication skills
  • Good problem-solving and critical thinking skills
  • Ability to work as a team as well as independently
  • Minimum Associates Degree in IT, Computer Science or relevant field
  • Preferred BS/BA in IT, Computer Science or relevant field
  • Experienced in providing professional and courteous customer service
Be a Part of Our Team

In addition to mechanical and electrical design, Newcomb & Boyd caters to the needs of clients and owners through the integration of additional services including commissioning, acoustics, audio-visual, communications, building automation, theatre systems, security, and lighting design. Our portfolio comprises work across many market sectors, including aviation, civic & cultural, corporate, government, health care, academic, science & technology, and sports.

We offer a flexible work schedule, 401(k) plan with company match, employee and family social events, health and fitness programs, and many additional benefits. We believe our purpose is to provide engineering solutions to shape the world. Come shape the world with us.

Newcomb & Boyd is an Equal Opportunity Employer and participates in E-Verify.

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